FAQ

Autentyczność i stan

Do I need to open an account in order to shop with you?

Nie, nie musisz. Możesz robić zakupy i finalizować zamówienie jako gość za każdym razem. Jednak założenie konta pozwoli Ci składać zamówienia bez konieczności ponownego wpisywania danych przy każdych zakupach. Możesz zarejestrować się już teraz albo rozpocząć zakupy i utworzyć konto przed finalizacją zamówienia na stronie koszyka.

How to start an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Płatność i Ceny

Jakie metody płatności akceptujesz?

We accept bank wire transfers, major credit and debit cards (Visa, MasterCard, American Express), and. For high-value transactions, bank wire transfer is recommended for enhanced security.

Is VAT included in the price?

Prices displayed on our website include applicable taxes. Depending on the item's origin and status (new vs. pre-owned), sales are processed under standard VAT or the VAT Margin scheme.

How do I apply a discount code?

You can enter your promotional or discount code at checkout in the "Coupon Code" field before finalizing your payment. The total price will automatically adjust once applied.

Wysyłka i dostawa

W jaki sposób dostarczane są wartościowe zegarki?

All orders are shipped via fully insured express courier services (such as DHL Express or FedEx). Every shipment is 100% insured for its full purchase value until delivery is complete.

Do you ship internationally?

Yes, we offer worldwide shipping. Please note that for deliveries outside the European Union, the recipient is responsible for any local customs duties, taxes, or clearance fees.

Czy wymagany jest podpis przy odbiorze?

Yes. For security reasons, all shipments require an adult signature upon delivery. We do not ship to P.O. Boxes.

Gwarancja i zwroty

Jaka gwarancja jest dołączona do zegarka?

Depending on the timepiece, it will either carry the remaining valid manufacturer’s international warranty or a Time Trader warranty (ranging from 1 to 8 years). Specific warranty details are clearly stated on each product page.

Jaka jest wasza polityka zwrotów?

We offer a 14-day return policy for online purchases. The watch must be returned in the exact condition it was received: unworn, unmodified, and with all original packaging, tags, protective plastics, and documentation intact. Return shipping must be fully insured.

Store Visit & Services

Czy mogę obejrzeć lub odebrać zegarek osobiście?

Yes. You can visit our office in Warsaw (ul. Grzybowska 80/82) to view, try on, or collect your timepiece in person. Visits are arranged by appointment only—please contact our team in advance to schedule your visit.

How does the Trade-in process work?

If you wish to trade in your current luxury watch towards a new purchase, please fill out our Trade-in form or contact us via WhatsApp/email with details and photos of your watch. We will provide a fair market valuation within 24 hours.